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Pontcanna, Cardiff · children aged 4 to 11 Taking on new clients
Little Kite Therapy
The small print

Terms & cancellation

A starting point, not legal advice. Adapt these terms to your own practice before relying on them.

Sessions and fees

Play therapy sessions last 50 minutes and parent consultations 45 minutes, charged at the rates published on the fees page, always visible, never "on application". Fees are reviewed once a year, with at least a month's notice to existing families. Payment is by bank transfer or card, within 48 hours of each session. Your child's weekly slot is held for them, same day and time, for as long as we're working together.

Cancellation

Family life happens, and the policy tries to be fair in both directions:

  • More than 48 hours' notice: no charge, and we rearrange.
  • Less than 48 hours' notice: the session is charged in full, because the hour was held for your child and can rarely be refilled at short notice. The exception is a child's illness: the first short-notice cancellation for illness each term is never charged, because children do not consult the calendar before getting chickenpox.
  • If I cancel: you'll never be charged, and you'll be offered the next available time that works for your family.

The work itself

Play therapy is a professional relationship with a shared purpose, agreed with you before your child's first session. We review the work openly every six weeks or so, and you can pause or end it at any time, though a planned final session matters more for a child than for an adult, so I'll always ask that endings are prepared rather than sudden. I work within Play Therapy UK's ethical framework, hold full professional insurance and an enhanced DBS check, and receive regular clinical supervision as that register requires.

Confidentiality for children, in brief

What your child expresses in the playroom is confidential to them: I share themes and progress with you, not blow-by-blow details, because the work depends on your child knowing the room is theirs. The limits are the safeguarding ones: if I believed your child or anyone else were at risk of harm, or where the law requires disclosure, I would act on it, involving you unless doing so would put your child at greater risk. The full picture is explained plainly at the parent consultation before any work begins.